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Breakdown Reporting

Please note that between October and March, annual boiler service appointments are limited and subject to change at short notice due to emergencies and breakdowns taking priority.
Breakdowns and emergencies will be attended same or next as day usual.

  • Repair Details
  • Fault Information
  • Boiler Information
  • Leak Information
  • Policy Details
  • Policy Holder Details
  • Additional Details
  • Health and safety

Repair Details

What service would you like to report?
Report a Breakdown
Book a Service (and certification)
Installs & Powerflushing

Repair Details

What service would you like to report?
What do you require assistance with?
What is the issue?
Please describe the issue you are having?

Fault Information

When was the issue first noticed??
Is this issue constant or intermittent?
Constant
Intermittent
How this fault occur?
Has this fault occured before?
Yes
No
Is the applicance/area easily accessible?
Yes
No
Do you have another toilet at the property
Yes
No

Boiler Information

Select manufacturer
Boiler Model Number
Boiler fuel type?
Boiler Age(Years)?
System type?
Boiler Location?
When was the boiler last serviced?
Fault code(if any)
Can you smell gas?
Yes
No
Do you have heating/hot water?

Leak Information

Where is the leak?
Can you describe the speed of the leak?
Has water been isolated in the property to avoid damage?
Is the Source of the leak visible?
Does it only leak when in use?
Is the leak currently containable?

Policy Details

Did you have a PlusHeat Policy?
Yes
No
Enter your Postcode?
Email
Select Property
Confirm Property

Policy Holder Details

Name
Mobile Number
Phone
Add Additional Contacts
Yes
No
Contact types?
Full Name
Mobile
Email

Additional Details

Is there a vulnerable person at this address?
Yes
No
When are you available for an engineers visit?
Add Photo (optional)
Add New
Add Video (optional)
Add New
Add Document (optional)
Add New

Health and Safety

Does anyone at the repair address have symptoms of coronavirus?*
Yes
No
Is anyone at the repair address being tested for the coronavirus?
Yes
No
Is anyone at the repair address self isolated due to potential coronavirus infection?
Yes
No
Has anyone at the repair address been in contact with someone who has tested positive for coronavirus?
Yes
No